An increasing number of iPhone 7 and iPhone 7 Plus users have experienced Bluetooth audio issues in vehicles last week. The majority of users facing the problem were BMW owners, regardless of model, however other vehicle brands like Kia and Hyundai seemed to be involved in limited cases. The issues are ranging from audio cutting out to connectivity issues with infotainment systems. BMW users mostly report being able to stream music for about 5-10 seconds, and after that the ConnectedDrive system freezes. Fixing the system needs restarting the iPhone, however the problem arises again once the connection is reestablished.
A user said, “My iPhone 7 Plus with iOS 10.0.2 will not stream audio beyond a few seconds in a BMW 4 series containing the latest multimedia software. I have researched the issue and others people with BMWs seem to be facing the same or similar streaming problems. Also once the issue arises the mobile telephone connection then becomes weak as well. The only thing to do is to disable the audio streaming option so that I could have a phone that works in the car as a phone.”
Chandy911, Apple Support Communities member cited the same issue,” I just upgraded to an iPhone 7 Plus running on iOS 10.0.1 and I am having problems playing music via Bluetooth on BMW ConnectedDrive. I have upgraded the BMW software on my car to the latest possible version through BMW’s website. However, I still get disconnected on Bluetooth after playing about 5-10 seconds of music. I have attempted to restore the phone and set it up as a new phone. I have deleted the connection both on the device and car but the problem remains.
BMW itself has addressed the problems and said it is working with Apple to make sure iPhone 7 is compatible in its vehicles. “We are aware of the issues you speak of and we are presently working directly with Apple to make sure iPhone 7 is compatible in our vehicles. The Apple iPhone 7 is not an approved device for our vehicles at this time until testing has finished. We do not recently have an estimated time frame about the completion of
iPhone 7 testing. Please continue to look for an update from Apple for a new iOS and our update website to help resolve your issues: www.bmw.com/update. We apologize for any hardships this has caused.”
Apple has reportedly ensure some users the fix will be contained in a forthcoming software update. The problem is still present on iOS 10.1 beta. BMW owners are told to update to the latest version of ConnectedDrive as a precaution measure. BMWs incorporated with CarPlay do not seem to be affected. These types of problems have appeared before, in 2014, some users had trouble pairing their devices to their vehicles with Bluetooth after upgrading to iOS 8 or buying a new iPhone 6 or 6 Plus. Apple fixed the similar in iOS 8.1. Similar problems faced by some iPhone SE users were fixed in iOS 9.3.2.